Privacy Policy

1. Data controller

DigitalKif SARL, Douala, Nouvelle route Cité-Sic. Contact: contact page.

2. Data collected

• Identity: name, phone number, email (optional), profile photo;
• Verification: OTP code, and where applicable national ID (CNI) for the “verified identity” badge;
• Listings, messages and orders exchanged on the platform;
• Mobile Money payment data (transaction references — secret PINs are never stored);
• Technical data: IP address, device type, connection logs; declared location (city/neighbourhood);
• Signup source: the social network, website or campaign you came from (e.g. “facebook”), to measure how well our communication works.

Sensitive data (private messages, payment numbers) is encrypted in our database.

Conversation moderation. Our team does not read your conversations. It only accesses one when a participant reports it or when an order is disputed, and only to settle that conflict: only administrators can open a case, with a stated reason, and every access is logged. While a case is open, the related messages and media are kept as evidence. You can also block a member at any time from the conversation.

Location sharing. In a conversation you can send your exact location, only through a deliberate action and after confirmation: it is never collected in the background. It is encrypted, visible only to the other participant, then automatically deleted after 30 days (unless the conversation is reported or disputed, in which case it is kept as evidence). The map is provided by OpenStreetMap and only loads if you open it.

3. Purposes

Provide the service, verify accounts, secure transactions, prevent fraud, provide support, improve the platform and comply with legal obligations.

4. Legal basis

Contract performance (Terms), consent, legitimate interest (security, fraud prevention) and legal obligation.

5. Data sharing

• With other users: only information necessary for the transaction;
• With our providers: SMS/WhatsApp gateways, Mobile Money providers (MTN, Orange), host;
• With Meta (Facebook, Instagram) and TikTok, only if you accept advertising cookies: pages viewed and the signup event, to measure our campaigns. No name, number or message is shared;
• With authorities: upon legal request.

6. Transfer outside Cameroon

Data is hosted by our provider in Germany (European Union). By using the platform, the user is informed of and consents to this international transfer to a country offering an adequate level of protection (GDPR).

7. Retention

Data is kept for as long as necessary for the purposes, then archived or deleted in accordance with the law.

8. Security

HTTPS encryption, hashed passwords, encryption of sensitive data, restricted access, backups. However, as no system is infallible, the platform does not guarantee absolute security, within the limits of the law.

9. Your rights

Right of access, rectification, deletion and objection, exercisable via the contact page.

10. Cookies

The platform uses essential technical cookies (session, security, trusted device). Only with your consent, it also uses Meta and TikTok advertising cookies to measure how well its campaigns work. They are never set in the administration area or on adult-only pages. Your choice is kept for 6 months and you can change it at any time via the “Manage cookies” link at the bottom of the page.

11. Minors

The service is prohibited to minors; no minor data is knowingly collected.